Pricing
Two numbers, and neither is hidden behind a form. A flat monthly amount per person we support, and an hourly rate for the time we spend working on things.
Monthly, per user
This covers managing your environment: the setup, updates, monitoring, administration, documentation and vendor wrangling that happen whether or not anyone files a problem. The plans differ by how much of that environment we take responsibility for.
| Plan | Per user, per month |
|---|---|
| Core | $20 |
| Connect | $40 |
| Complete | $80 |
Which plan fits depends on what you’re running and how much of it you want off your desk. Tell us what you have and we’ll go through it with you. It’s a short conversation.
Support time is billed hourly
No plan includes a bucket of hours. When someone needs help, whether that’s a machine that won’t start, a mailbox that won’t sync, or an afternoon on hold with your internet provider, that time is billed in the month it’s used, starting at $80/hour.
Rates start there because the work varies. Anything above the starting rate gets quoted before it happens, so the number you hear is the number on the invoice.
Monitoring, patching, licensing changes and the rest of the background management aren’t billed hourly. That’s what the monthly price is for.
| Support timeRemote and on-site troubleshooting, billed in the month it's used. | from $80 / hour |
|---|---|
| Project and on-site laborInstalls, migrations, office moves. Quoted before we start. | from $100 / hour |
| Network SupportFirewall, switches, Wi-Fi, and internet troubleshooting for a site. | $149 / location / month |
|---|---|
| Point of Sale SupportTerminals, peripherals, and the connectivity your registers need. | $100 / location / month |
| Website ManagementHosting, updates, backups, and small content changes. | $50 / site / month |
What the monthly price covers
The work below happens on every plan. How much of your environment it applies to is what changes between them.
- Managed computers
- Setup, updates, security configuration, and monitoring.
- Endpoint protection
- Installed, kept current, and alerting to a person.
- Microsoft 365 or Google Workspace administration
- Accounts, mailboxes, licensing, permissions, and groups.
- Onboarding and offboarding
- New hires ready on day one. Departures closed out the same day.
- Vendor coordination
- We handle your internet provider, software vendors, copier company, and phone provider.
- Backups and restore checks
- Monitored, and tested periodically to confirm they restore.
- Documentation
- What you have, how it's wired, and what we changed.
- One number to call
- Anyone on your team can reach us directly, by phone or portal.
Questions about pricing
Not sure how many users you have or which plan fits? That’s a two-minute conversation. Call 615-809-1004 or send us a message.